Terms & Conditions

Laundrykhalas takes your order, arranges collection and delivery, and is your single point of contact from booking to completion.

Your items are cleaned at vetted, licensed partner laundry facilities in the UAE. Each partner holds its own trade licence and municipality approval and works to our service standards.

You deal with Laundrykhalas for everything about your order, including any complaint or claim. Our partners are contractually responsible to us for the work they do.

Services offered: wash & fold, dry cleaning, ironing, alterations, shoe care and bag care. If an item cannot be cleaned safely, we will tell you before processing and return it uncleaned at no charge.

All prices are in UAE Dirhams (AED) and include VAT where applicable, as shown on our website and price list.

The final price is set per item or per kg after your items are counted and checked. If it differs from your booking, we tell you the new price and ask for your approval before your items are processed.

Any minimum order value, delivery fee or express surcharge is shown before you confirm your booking.

Payment is due as shown at booking. A tax invoice is issued for every paid order.

Promo codes and credits: one per order, valid only for the dates and conditions shown with the offer, and with no cash value.

Turnaround times are counted from pickup and are shown at booking. Express service is available where shown.

Your item count is confirmed at pickup and shown in your order confirmation. Please check it: you have 24 hours to tell us if the count is wrong.

If we are late beyond the delivery time we confirmed, we will refund the delivery fee or give you an equal credit, and you may cancel any part of the order not yet processed.

If you miss a pickup or delivery, we will rebook it with you; a fee may apply for a repeated missed delivery, and we will tell you before charging it.

Please empty all pockets. Do not hand over cash, jewellery, cards or documents. We will make a reasonable effort to return anything found, but cannot be responsible for loose items left in pockets.

Please tell us at booking about stains, existing damage, delicate fabrics and any special care needs.

Items with no care label, or a wrong one, are cleaned using best professional judgement. Where the risk is higher, we will tell you before processing and you can choose to have the item returned uncleaned.

Please note the normal limits of cleaning: some stains cannot be removed, and cleaning can reveal existing wear, fading, weak seams or loose trims.

An item with a replacement value over AED 1,000 is a high-value item. Please declare it and its value at booking; the agreed compensation basis is recorded on your order.

We may decline an item before processing. If we do, you are not charged for it.

We are responsible to you for damage to or loss of your items caused by our negligence or the negligence of our partner.

How we put things right, in this order: we re-clean free of charge; if that does not fix it, we repair at our cost; if repair is not possible, we pay compensation.

Compensation is the replacement value of the item, reduced by its age: under 1 year 80%, 1 to 2 years 60%, 2 to 3 years 40%, over 3 years 20%. High-value items declared at booking are compensated on the basis recorded on the order.

Please show a receipt or other reasonable proof of value. Where there is none, compensation is 10 times the cleaning price of that item.

If we pay full replacement value, the damaged item becomes ours.

Please report damage or a missing item within 48 hours of delivery, with photos, and keep the item unworn and unwashed so it can be inspected.

You can cancel free of charge at any time before pickup. After pickup, you pay only for work already done.

Refunds are made to the original payment method within 14 days of being agreed.

Contact us on WhatsApp (+971 50 384 1660) or by email (enquiries@laundrykhalas.com). We acknowledge every complaint within 24 hours with a ticket number.

We investigate with our partner within 48 hours and send you a written answer or offer within 7 working days, based on this policy.

If you are not satisfied, you can contact the Dubai Department of Economy and Tourism (consumerrights.ae, 600 545 555). Nothing in these Terms limits your right to complain to the authorities or to go to court.

If we cannot deliver your items, we keep them for 90 days and send you reminders. After 90 days, and after a final notice to your registered phone number, we may donate or dispose of them.

We use your details only to deliver your order, as set out in our Privacy Policy. Your name, address and order details are shared with the partner and driver handling your order, and with our payment and messaging providers.

You agree that we may take and keep photos of your items at pickup and during processing, and send you order messages on WhatsApp. Marketing messages are sent only if you opt in, and you can opt out at any time.

These Terms are governed by the laws of the United Arab Emirates. The courts of Dubai have jurisdiction, without limiting any right you have under UAE consumer protection law.

These Terms are available in English and Arabic. Where the law requires, the Arabic version prevails.

Version 2.32. Your order is governed by the version in force when you placed it. Earlier versions are kept on file and available on request.