Terms & Conditions

Laundrykhalas provides a full range of garment and household care services across Kuwait, including wash and fold laundry, dry cleaning, pressing and ironing, and specialist care for traditional wear such as the dishdasha and the abaya.

We also offer shoe care, handbag care, and carpet and rug cleaning, alongside alterations and tailoring and the delicate handling of wedding dresses and formal gowns.

Orders may be placed through our website, our mobile interface, or directly via our official WhatsApp channel. Once an order is confirmed, you will receive details of the collection time and estimated turnaround.

We reserve the right to refuse or return any item that is excessively soiled, contaminated, or that could damage our equipment or endanger our staff during handling.

All prices are quoted in Kuwaiti Dinar (KWD) and are inclusive of standard handling unless stated otherwise. Wash and fold service starts from KWD 5, with itemized dry cleaning and specialist services priced per piece.

Pickup and delivery are free on orders of KWD 3 or more. Orders below KWD 3 are subject to a KWD 1 logistics surcharge, which will be shown to you before you confirm.

We accept a wide range of payment methods for your convenience, including KNET, credit and debit cards, Apple Pay, Google Pay, and cash on delivery.

Prices are subject to change without prior notice. The price applicable to your order is the one confirmed at the time of booking.

We offer free pickup and delivery across all six governorates of Kuwait: Al Asimah (Capital), Hawalli, Farwaniya, Ahmadi, Jahra, and Mubarak Al-Kabeer.

Our standard turnaround is 24 hours from collection for most items. Same-day service is available for orders collected before 10 AM, subject to service type and capacity.

While we work hard to honor every scheduled pickup and delivery window, times are estimates and may vary due to traffic, weather, or operational demand.

Please ensure that you or an authorized representative are available to hand over and receive items at the agreed time and location.

Before handing over any garments, please check all pockets and remove personal belongings such as cash, keys, jewelry, and electronic devices. Laundrykhalas is not responsible for items left inside clothing.

You must declare any delicate, embellished, or high-value items, along with any special care instructions, at the time of order placement so that we can handle them appropriately.

Please ensure that the items you submit are suitable for cleaning and that you have the right to submit them for our services.

We handle every item with reasonable care using processes appropriate to the fabric and the manufacturer's care label. We are not liable for pre-existing damage, natural wear and tear, color bleeding, or shrinkage that occurs despite proper handling.

In the unlikely event of loss or damage caused directly by our handling, any claim must be reported within 48 hours of delivery, with the affected item made available for inspection.

Where a valid claim is confirmed, our compensation is based on a reasonable-care standard and is limited to a maximum of ten times the cleaning charge for the specific item, taking into account its age and condition.

You may cancel or reschedule a pickup free of charge before our driver has been dispatched to your location. We recommend contacting us via WhatsApp as early as possible.

Once items have been collected and processing has begun, cancellations may not be possible, and charges for work already completed may apply.

If a scheduled pickup or delivery fails because no one is available to hand over or receive items, we may need to reschedule, and a repeat trip may be subject to the standard logistics surcharge.

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data.

By using our services, you consent to the collection and use of your information as described in that policy. Please review it alongside these terms.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Kuwait.

Any dispute arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Kuwait.